Scheduled maintenance on Harmonic Hub Support Conversation
Scheduled Maintenance Report for Harmonic SaaS
The maintenance is aborted due to technical difficulties. We will schedule another maintenance soon.
Posted Oct 02, 2021 - 21:33 UTC
Dear Harmonic customers,

Harmonic Hub is going to have a scheduled maintenance on Support Conversation at the following time:

Saturday, October 2nd, 3 - 7 pm PT (UTC - 7)

During the maintenance window, users will experience the following impacts:

1. Slack communication will not be available.
2. All connected Slack clients (web/mobile/desktop app) will be logged out. Re-login will be required after maintenance.

If you need technical support from Harmonic during the maintenance window, you can still create support conversation following the existing path. However, we will reply in email instead of Slack.
After maintenance ends:

1. Please re-login back to Slack with your favourite Slack client
2. Users without access Slack before will receive a welcome email, no action is needed if the user does not require Slack access

Please feel free to contact Support team if you have any enquires.

Kind regards,
Harmonic's team
Posted Sep 28, 2021 - 04:08 UTC
This scheduled maintenance affected: Hub (Online Support).