Hub API Outage

Incident Report for Harmonic SaaS

Resolved

This incident has been resolved.

Posted Sep 03, 2021 - 04:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2021 - 03:04 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2021 - 02:54 UTC

Update

The cause of the issues have been identified. We are trying to resume services by reducing the load of the faulty components, Hub features should be recovered but users might experience some instabilities.

We will post further update in coming hours.

Posted Sep 03, 2021 - 02:51 UTC

Update

We are continuing to investigate this issue.

Posted Sep 02, 2021 - 23:32 UTC

Investigating

We are currently investigating this issue.

Posted Sep 02, 2021 - 23:32 UTC

This incident affected: Hub (API).