Harmonic Hub portal login access issues

Incident Report for Harmonic SaaS

Resolved

This incident has been resolved.

Posted Oct 25, 2019 - 18:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2019 - 18:37 UTC

Update

We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us".
https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/

Posted Oct 25, 2019 - 17:09 UTC

Investigating

“we are investigating reports of slow responses when attempting to connect to the HUB portal”

Posted Oct 25, 2019 - 16:54 UTC

This incident affected: Hub (Portal Login, Online Support).