Hub Performance Degradation

Incident Report for Harmonic SaaS

Resolved

The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.

Posted Mar 30, 2023 - 19:16 UTC

Investigating

We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.

Posted Mar 30, 2023 - 17:36 UTC

This incident affected: Hub (Portal Login, API, Online Support).